Brenda’s operate a flexible and fair refund / returns policy. Basic items as new in re-saleable condition with tags are refunded immediately as are all current customised uniform items.
Faulty goods are replaced or repaired by one of our expert seamstresses.
In cases where the goods are normal stock items, we will accept them back into stock* for credit or refund within 28 days of purchase. If we agree to accept an item for return or refund the product must be returned in 'as new' condition with the original packaging and/or tags. Items not adhering to these terms are subject to a 20% handling fee.
* Please note that your right to return items does not apply to products which fall into the following categories unless they are faulty:
- Goods made or supplied to order
- Socks and tights removed from packaging
- Under garments and mouth guards
We will not refund non-stock items which have been specially ordered for you unless our supplier will accept them back into their stock. We follow normal industry practice in making a 20% handling charge for returns of this nature.
If a refund is authorised it will be made via the same payment method as you used to purchase the item. Card payments must be refunded with the cardholder present and it must be their name on the card.
Items returned as faulty within 6 months of purchase will be inspected and if considered to be faulty due to a manufacturer fault will be repaired. If this is not possible a refund or replacement will be given. If there is any dispute into the cause of a fault i.e. caused by a child, washed wrongly etc, we will return the item to the manufacturer for analysis and decide the appropriate outcome dependant on the results.
Items over 6 months old will be dealt with at the discretion of Brenda’s.
Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference.
If we have made a mistake on an item sent to you or it is faulty or damaged we will refund the delivery charges you have paid to receive that item.
Your statutory rights are not affected by our Refund & Returns policy and you will have the benefit of them too.
